How to report an error
Prepare the exact page, statement, market and a reliable source. The contact page states whether a public intake channel is currently available.
Make the record better
Corrections policy
We correct factual errors visibly, explain meaningful changes and preserve the distinction between updated evidence and a changed editorial opinion.
Correction principles
What we change
Facts are corrected promptly; conclusions are re-evaluated when the new fact changes the decision.
What we do not remove
Accurate disclosures, drawbacks and safety context are not removed because a company dislikes them.
Update record
Substantial corrections include a date and short explanation on the affected page.
Provisional scoring framework
No total score can cancel a safety concern.
Play value25%Age fit20%Safety & design20%Durability15%Everyday use10%Value10%
Correction decision path
Classify the change before rewriting the page
- A factual error is checked against the strongest dated source and corrected if confirmed.
- A changed product, instruction or recall is treated as new evidence, not proof the earlier record was fabricated.
- A disputed judgement is re-evaluated against the published criteria and may remain unchanged with an explanation.
- A safety concern is escalated for source checking before scores, labels or recommendations are reconsidered.
Prepare a reproducible report
Record the URL, exact wording, US market context, access date and primary source that conflicts with the page. Explain the smallest factual change that would resolve it. Meaningful accepted corrections receive a date and note; quiet copy edits need not imply a changed conclusion. The current contact page also discloses that no public submission form or inbox is yet connected, so it must be checked for channel availability before sending.
Trust centre